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Handling Tenant Disputes in Missouri: Conflict Resolution Strategies by Rent Robin LLC for Property ...

Chris Tierney - Thursday, November 14, 2024

Handling Tenant Disputes in Missouri: Conflict Resolution Strategies by Rent Robin LLC for Property Managers - Article Banner

There’s a lot to manage when you’re renting out a property. Most landlords and rental property owners expect that they’ll have to take care of collecting rent, attending to maintenance, marketing their properties, and tracking their income and expenses. 

The management of tenant disputes is sometimes a surprise. Most owners expect a smooth and easy rental experience. It’s what you hope for. It’s what you want. 

However, tenants are unpredictable, even when they’re well-screened. They may argue with you about maintenance or rental increases or security deposits, and whether those conflicts are the result of a problem that’s easily solved or a situation that cannot help but grow more complex, you’ll need to be prepared to handle these encounters in a way that leaves your rental property and your reputation intact. 

As professional property managers in the Kansas City metro area, and the surrounding areas, we have a lot of experience managing conflicts, avoiding disputes, and ensuring that misunderstandings and complications do not escalate. Let’s talk about the resolution strategies we employ. You’ll find them useful whether you’re managing one property on your own or you’re a property manager with an entire portfolio of tenants and properties to juggle. 


The Best Way to Manage Conflict? Avoid It.

Before we dive into our conflict resolution strategies, let’s offer some tips and ideas about how to avoid conflict in the first place. Here are some important considerations that, when employed, will make conflicts and arguments less frequent. 

  • Screen Tenants Thoroughly

Make sure you have a good idea of who you’re getting when you’re screening tenants and applications. While following all fair housing laws needs to be your priority while selecting and placing tenants, having a standard set of rental criteria and consistent screening procedures will take care of that. As you’re reviewing credit history, income, and rental references, make sure you’re thinking about how these tenants have performed in rental properties in the past. Are they reluctant to share information about past landlords and rental homes? That’s going to be a big red flag. Have you found collection activities from former apartment complexes or utility companies in their credit report? That’s another potential problem. You’re looking for tenants who have been responsible with money and with landlord or property management relationships. 

  • Respond to Maintenance Issues Promptly

Responsive maintenance practices will always help you avoid or limit conflicts with tenants. One of the main sources of contention between landlords and tenants is the lack of urgency when it comes to making repairs or keeping properties in good shape. You don’t want to leave your tenants waiting for their repair needs to be addressed. That’s always going to lead to conflict, and it will likely lead to tenant turnover, too, which is expensive and frustrating. Have a process in place for responding swiftly to routine and emergency repairs. Make sure you’re keeping up with preventative services such as landscaping and pest control. 

  • Develop Good Tenant Relationships 

By ensuring you and your tenants get along well, you will be less likely to find yourself engaged in conflict and looking for a way out of it. Be good about communicating. Listen actively. Provide resources and support to your residents, even before they move in. When you can demonstrate that you’re willing to be a positive, respectful, and professional partner, you’ll find that your tenants are easier to work with, and there’s less of a chance that conflict will arise. Good tenant relationships lead to better – and more profitable – rental experiences.

Common Disputes Between Landlords and Tenants in Missouri

Here are the common causes of tenant-landlord disputes:

  • Maintenance Issues

We already discussed this a little bit, but it’s worth repeating. Tenants may feel their concerns about repairs or upkeep are ignored. If this happens, they will likely bring it to your attention, and they may become emotional, especially if they’ve made the same request more than once or there’s been no movement on rectifying the situation. 

  • Rent Payments

Delays or disagreements regarding rent payments can lead to tension. As the property owner, you expect rent to be paid on time every month. If a tenant falls behind or refuses to communicate when you call or message to follow up, you’re going to get frustrated and there may be a dispute or disagreement between you and your tenants about getting the rent paid. Make sure you have a strong lease agreement that includes a rental payment policy and specific guidelines for late fees and other consequences. 

  • Lease Violations

Conflicts may arise over perceived violations of the lease terms, such as unauthorized pets or occupants. If you suspect that your tenant has violated the lease agreement and they insist that they have not, check your documentation. You’ll need to have evidence if you want to move forward with canceling the lease or terminating the tenancy because of a lease violation.

  • Security Deposits

Disputes can occur when tenants feel the withholding of deposits is unjustified after move-out. Always conduct complete and thorough move-in and move-out inspections so you can document what you withheld from the deposit and why. Always provide an itemized list of accounting when you do keep some or all of the deposit after move-out. 

Understanding these common issues can help both parties proactively address potential conflicts before they escalate.

The Impact of Conflicts

Conflicts between tenants and landlords can have significant repercussions for both parties. For tenants, unresolved disputes can lead to increased stress, a negative living environment, and even potential eviction. This instability can affect their overall well-being and may hinder their ability to maintain the requirements of their daily lives. 

Landlords facing continuous conflicts might experience financial strain due to lost rental income and the costs associated with legal proceedings or property damage. Additionally, persistent disputes can damage a landlord's reputation, making it harder to attract reliable tenants in the future. Therefore, effectively addressing and resolving conflicts is crucial for maintaining a harmonious and mutually beneficial rental relationship.

Conflict Resolution Strategies in Missouri

Handling these disputes effectively is crucial for maintaining a positive rental experience and keeping your property occupied with good tenants. Here are some key strategies for conflict resolution between tenants and landlords.

  • Open Communication

Establishing an open line of communication is essential to good landlord and tenant relationships and a positive rental experience. Both landlords and tenants should feel comfortable discussing their concerns. Schedule regular check-ins with your tenants. These meetings or chats can help address issues before they become serious.

Be respectful. Approach conversations with respect and empathy, recognizing that both sides have valid perspectives. This isn’t always easy, but listening to your tenants will help you communicate in a way that’s less defensive, leading to better outcomes. 

  • Document Everything

Documentation serves as an important tool in conflict resolution. It can protect you and show what you’ve done to try and solve a problem. Keeping thorough records can clarify misunderstandings and provide evidence if disputes escalate. Consider using written agreements. Verbal agreements will only come down to your word against your tenant’s. With a written agreement, you have the documentation that supports your lease terms, maintenance requests, and any agreements on rent payments.

Use email and messaging whenever you can. This can create a paper trail of conversations that can be referenced later if needed. Photos and videos should also be part of your documentation. Before and after the tenancy, you want to have a well-documented report of what the property looks like. This will help you hold tenants accountable and can be used to manage disputes over security deposits. 

  • Mediation

If direct communication fails, consider engaging a neutral third party for mediation. Mediators can help facilitate discussions and guide both parties toward a solution. You want to be able to work these things out on your own, but a professional mediator can bring experience and neutrality to the situation. Together, you can set some ground rules and find some solutions. 

  • Know Your Rights and Responsibilities

Both landlords and tenants must understand their rights and responsibilities under local and state laws. Familiarizing yourself with relevant rental laws can aid in resolving disputes effectively. Review your lease agreement thoroughly with your tenants before they move in. This will help you establish expectations. 

  • Seek Legal Advice

In some cases, seeking legal counsel may be necessary. If disputes escalate and negotiations fail, understanding your legal options is going to be necessary. Start with your Missouri property management partner. We can work with you on appropriate actions to take during a dispute with tenants. We can also be the neutral third party that may diffuse a potentially escalating situation. If an attorney becomes absolutely necessary, we can make a referral. 

Conflicts between tenants and landlords can be challenging, but they don't have to result in animosity or legal battles. By employing effective conflict resolution strategies and investing in open communication, both parties can work collaboratively towards a positive outcome. 

Positive Rental ExperiencePlease remember that we are here to help you. At Rent Robin, LLC, we’re committed to creating a positive rental experience. We want to help you earn more and stress less. Avoid disputes with tenants. Contact us at Rent Robin, LLC.

Top Technologies Revolutionizing Property Management in Kansas City: Insights from Rent Robin LLC

Chris Tierney - Thursday, October 10, 2024

Top Technologies Revolutionizing Property Management in Kansas City: Insights from Rent Robin LLC - Article Banner


We love talking about technology. Not only do we love using the technology that’s available to property management companies in Kansas City like ours, but we also love providing technology to tenants who rent our homes. One of the best reasons to invest in good technology is that it supports better and more transparent communication. This is huge for us. The communication needs with owners, tenants, vendors, and others in the real estate and property management industries are vast. Technology helps us all move a little closer to one another. 

Another great reason to invest in technology is the automation that it provides. We can spend less time manually collecting rent, balancing accounts receivable and accounts payable, scheduling showings, and syndicating listings. This means we have more time to answer questions, respond to tenants, and help our owners find their next fantastic investment opportunities. We can focus on helping you increase your earnings because our technology is taking care of the routine tasks that come with leasing, managing, and maintaining rental properties. 

If you’re wondering what kind of technology we’ve been implementing at Rent Robin, LLC, and how it helps, we have a great blog for you today. Follow along as we talk about how our systems, platforms, and tech-driven processes have revolutionized the way we deliver services to our owners and our tenants. 


The Value of Kansas City Property Management Software

Modern property management software is making a big difference in the way we help you earn money and rent out properties. It’s arguably the backbone of efficient real estate operations. Gone are the days of spreadsheets and manual tracking. This is a new landscape, and it has been for a while. We have had access to good technology for about a decade now, but it continues to evolve, allowing us to do even more with the software and the systems we choose to use. 

With a management partner that invests in robust property management platforms, rental property owners can streamline operations, from tenant screening and lease management to maintenance requests and financial reporting.

Let’s take a look at some of the key features we look for when using property management technology, so you understand the impact it has.

  • Automated Rent Collection. We can set up recurring payments for tenants, reducing the hassle of manual invoicing. Tenants today expect online rental payments, and you want to make sure you can provide that.

  • Tenant Screening Tools. We want to be consistent, thorough, and objective when it comes to screening tenants. The technology we use allows us to quickly check credit scores, rental history, and income to find the best tenants for your Kansas City rental property.

  • Maintenance Tracking. We use technology that can easily manage and track maintenance requests to ensure timely responses and happy tenants.

Utilizing property management software saves us valuable time and helps make your investment properties more attractive to prospective tenants. We can spend more time and resources on strategic marketing, responsive showings, and tenant communication and relationships, which leads to higher retention rates.

Emerging Tech Trends: Virtual Tours and Augmented Reality

In today’s Kansas City rental market, things move quickly. Potential tenants often prefer to view properties online before scheduling a visit. Virtual tours and augmented reality (AR) are very helpful in this regard. They allow for increased engagement. We’re impressed with 3D virtual tours that allow prospective tenants to explore properties from the comfort of their homes.

This type of marketing can also save a lot of time. We reduce the physical showings that are required because tenants are spending more time with our online listing and tour. By using AR and other automated types of showings, we’re helping the properties we rent stand out in a crowded market. This provides attention-grabbing virtual content for all of our listings. 

Tenant and Owner Portals

Tenant and owner portals are nothing new. We’ve had access to them for a long time, and the reason we love them and continue improving them is that they empower our owners and our residents by providing 24/7 access to the information they need about their home and their investments. 

With online portals, tenants can pay rent, submit maintenance requests, and communicate with management at their convenience. Owners can track rental payments and review documents like invoices and leases. 

Instead of playing phone tag or sending one another long emails, the portal allows for quick check-ins between owners and property managers. It allows us to share important information as well. 

Enhancing Communication with Kansas City Property Management Tech

Better communication leads to better relationships. And, we know that better relationships lead to better property management and more profitable investment experiences. 

We are pretty excited about some of the enhanced communication that’s possible with the right property management tech. Here are some of the things to look for, and why these platforms matter for communication: 

  • Mobile Apps

Mobile apps are popular among consumers and tenants. There’s an app for everything these days. If you enjoy using them yourself, you can understand why. They can facilitate seamless communication between property owners, managers, and tenants. These apps keep everyone connected and informed, no matter where they are. Instant notifications are provided, allowing tenants and owners to be updated about important issues, such as maintenance work. If there’s an emergency, the app will let you know. We also like mobile apps for their direct messaging platforms, which allow property managers Iike us to communicate directly with your tenants. You don’t have to be the first point of contact, and that delivers a lot of peace of mind to both you and your residents. 

Another reason we love the apps and the platforms that we’ve invested in is that they enhance communication by allowing us to share documents. Lease agreements, notices, and maintenance invoices are easily stored in one place, allowing all of us to access them when necessary. 

  • Accessibility 

Our technology makes us more accessible and available to the people who need us. Whether our property owners need help coordinating vendors and contractors during a turnover or our tenants are unsure about how to handle a situation that’s occurred in the neighborhood, we have the technology that allows us to remain informed and respond right away. This is crucial during maintenance or financial emergencies. 

Data-Driven Decision Making

Predictive analytics has been a pretty big deal for investors and rental property owners who are making decisions about their investments or deciding on the next steps. We have been able to harness the power of predictive analytics to make informed recommendations that increase the profitability of your properties and your portfolio. We can share market trends and provide data on rental rates, occupancy rates, and retention. We can help you identify lucrative investment opportunities based on data-driven insights. 

Even more importantly, we can help you mitigate risks by understanding the potential challenges and opportunities that may exist in the market. Data analytics is transforming how investors make decisions. By harnessing data, property managers in Kansas City can gain insights into market trends, tenant behaviors, and operational efficiencies.

Here’s how we apply this data to your rental property or your portfolio plans:

  • Market Analysis. We use data to identify the most lucrative neighborhoods in Kansas City for investment.

  • Tenant Insights. By understanding tenant preferences and behaviors better, we can personalize the way we offer properties to potential tenants, leading to a more efficient and effective marketing process. 

  • Performance Tracking. Our data and analytics can help monitor property performance metrics to spot opportunities for improvement.

Implementing data analytics can lead to more informed decision-making, ultimately boosting your ROI.

Offering Smart Home Technology in Kansas City Rental Homes

We cannot talk about the impact of technology on property management without briefly discussing smart home technology. This not only attracts tech-savvy tenants but also offers practical benefits for property management. Devices like smart thermostats, security cameras, and smart locks can be controlled remotely, enhancing security and efficiency. Smart thermostats help reduce energy consumption, lowering utility costs. Smart locks and security cameras provide peace of mind for both property owners and tenants.

Benefits of Cloud Computing in Kansas City Property Management

Cloud BasedThe move to cloud-based solutions has transformed how property management teams like ours can operate. Cloud computing offers flexibility, scalability, and real-time access to information. It’s easier to access vital documents and data from anywhere at any time. There’s also a reduction in IT costs and less infrastructure needed when utilizing cloud services. Communication is better facilitated between property managers and owners, property managers and tenants, and property managers and vendors. 

Adopting cloud solutions ensures that we can manage your properties efficiently and respond quickly to changing market conditions.

Incorporating these technologies into our property management strategy not only helps streamline operations but also enhances tenant satisfaction and retention. For real estate investors in Kansas City, staying ahead of technological advancements is crucial for maximizing investment potential. Make sure you’re working with a management partner that leverages technology. It’s essential for streamlining operations and enhancing communication. 

Let’s talk about your property or portfolio specifically, and how our technology can create a better investment experience for you. Contact us at Rent Robin, LLC. 

Managing Property Finances in Kansas City, MO: Budgeting Tips by Rent Robin LLC for Landlords

Chris Tierney - Thursday, September 12, 2024

Managing Property Finances in Kansas City, MO: Budgeting Tips by Rent Robin LLC for Landlords - Article Banner

Managing property finances can be a difficult task for landlords and real estate investors, especially if you’re not set up with the innovative technology that we use as property managers in Kansas City, MO. We know that you are dealing with a number of fixed and variable expenses, the cost of unexpected repairs, and fluctuating rental incomes from year to year. That’s a lot. You’ll need a tracking system and a good way to document all of your expenses. You’ll want to automate your rent collection and plan for your taxes every year. 

Financial statements and good record-keeping are essential. Budgeting is even more important. 

Keeping track of your budget is vital for long-term success. You have to be able to see where your money is going and when it’s coming in. You need to be able to plan for expenses and forecast where your largest costs will be in the coming months and years. 

Part of renting out an investment property is managing the finances of that property. We are here to offer practical budgeting tips specifically tailored for landlords in Kansas City, MO. At Rent Robin, LLC, we provide accounting statements and financial reporting as part of our property management services for real estate investors and landlords. 

Leverage our experience, our resources, and our technology when it comes to property management accounting. This is our way of showing you how to take control of your property finances and maximize your investment.


Understanding Kansas City Rental Property Finances

Before we get into our best budgeting tips for Kansas City landlords, it's essential to have a solid understanding of property finance and how it’s structured. Whether you are renting out just one property or an entire portfolio of properties, you’ll need to know your income sources and expenses and how they affect your overall profitability. 

Key components of property management finances for you to consider include:

  • Rental Income: This is your primary and most obvious source of revenue. Ensure your rental price reflects current market rates and is competitive yet profitable. You’ll need to know what you’re bringing in outside of monthly rent, too. Maybe you’re charging pet fees or amenity fees or a fee for paying rent online. You need a complete look at all the money that’s coming in.

  • Operating Expenses: These expenses will be regular costs such as property management fees, utilities, insurance, and taxes. Most of these are fixed costs, so you’ll know how much you expect to spend. These costs need to be accounted for in your budget.

  • Variable Expenses: These are large, infrequent expenses related to property improvements or major repairs that you may not have budgeted for. These are your emergency maintenance calls or the extra vacancy you didn’t expect or the turnover costs you incur when moving one tenant out and another tenant in. 

Seek Professional Assistance

It’s important to have a solid understanding and management of your property finances as a rental property owner, but we always recommend that you work with financial and property management professionals. We can help you navigate the complexities of budgeting, taxes, and investments. If you’re not going to work with a property manager in Kansas City, make sure you have an accountant or a CPA overseeing your finances, particularly at tax time. 

Professional expertise can protect you from expensive mistakes and ensure you are making the best and most informed decisions. Engaging with a property manager, financial advisor, or accountant who specializes in real estate can provide valuable insights and strategies tailored to your specific needs. As professionals, we can help you optimize your budget, identify tax-saving opportunities, and ensure compliance with local laws and regulations. By leveraging our expertise, you can focus more on growing your investment and less on the intricacies of financial management.

Budgeting Tips for Landlords in Kansas City, MO

Outside of benefitting from our hands-on, full-service property management accounting expertise, we can offer you these specific tips when it comes to budgeting for your rental property. 

1. Create a Detailed Budget

The foundation of effective property finance management is a detailed budget. Start by documenting all your expected income and expenses. Here’s a simple breakdown of everything you’ll want to track in some form, whether it’s a spreadsheet, an app, or a more detailed property management software:

  • Income such as monthly rent and any additional fees or charges. 

  • Expenses such as mortgage payments, local property taxes, property insurance, maintenance and repairs, utilities, ongoing costs such as pest control and landscaping, and any turnover costs that might be incurred after a tenant moves out. Don’t forget your professional costs and fees. This may be property management, real estate commissions, insurance agent commissions, legal fees, etc. 

A clear understanding of your cash flow will help you make informed decisions about your investment.

2. Set Aside an Emergency Fund

Unexpected repairs and emergencies can hit hard if you're not prepared. It’s wise to set aside part of your rental income each month for an emergency fund. Most property management best practices say that saving 5% to 10% of your rental income each month for an emergency fund will provide the peace of mind you need. This cushion will prevent financial setbacks when the unexpected occurs.

3. Monitor Your Cash Flow Regularly

Rather than waiting for year-end statements, keep a close eye on your cash flow and budgeting throughout the year. Use accounting software or spreadsheets to track your income and expenses in real time, allowing you to spot trends, make adjustments, and identify potential problems early.

4. Factor in Seasonal Changes

Occupancy rates and rental income can fluctuate seasonally, especially in Kansas City. Be prepared for these ebbs and flows by adjusting your budget to account for potential dips in income during slower months. Offering seasonal promotions can also attract tenants during off-peak times. Most tenants, you’ll find, are looking for new homes in the spring and the summer. 

5. Review and Adjust Your Budget

At least once a year, review your budget and actual expenses. Compare your projections to reality and identify any discrepancies. This analysis will help you recalibrate your budget for the upcoming year, ensuring you're always aligned with your financial goals. 

6. Leverage Tax Deductions

Understanding the tax benefits available to rental property owners is a great way to reduce your tax liability. The write-offs available can significantly impact your property finances. Familiarize yourself with tax deductions for repairs, property management fees, and depreciation. Consider working with a tax professional to optimize your financial strategy.

Common Financial Pitfalls

Despite careful planning and budgeting, landlords can still fall victim to various financial missteps that can impact profitability. Here are some common pitfalls to watch out for:

  • Underestimating Maintenance Costs

One of the most prevalent mistakes is underestimating the expenses related to property maintenance. Minor repairs can quickly add up, and major issues like plumbing or roofing problems can be financially devastating when they are not anticipated. Conduct regular inspections and set aside a sufficient maintenance budget to handle both routine upkeep and unexpected repairs.

  • Not Accounting for Vacancy Periods

Failure to plan for vacancies is another common error when it comes to budgeting and finances. Properties may not always be rented out, and these vacant periods mean no rental income while still incurring ongoing expenses such as mortgage payments, property taxes, and utilities. Landlords should budget for potential vacancies by reserving funds to cover expenses during these periods.

  • Ignoring Market Trends

You cannot succeed as a real estate investor without following the market. Our rental market is dynamic, and ignoring market trends can lead to financial losses. Market analysis should be continuous to ensure that rental prices remain competitive and reflect current conditions. Staying informed about local market trends can also help landlords anticipate changes that could affect occupancy rates and rental income. With all the data that’s available today, you should be able to make good decisions based on the analytics and insights that are provided. 

  • Over-leveraging

Taking on too much debt relative to rental income can be a big problem for landlords and investors, especially if market conditions become unfavorable. Over-leveraging may offer short-term gains but can lead to long-term financial stress, especially if rental income declines or interest rates rise. It’s advisable to maintain a healthy debt-to-income ratio and avoid the temptation to overextend financially.

  • Overlooking Tenant Screening

Good tenants earn more money and bad tenants cost more money. That’s the simple truth to remember. Don’t avoid tenant screening to fill vacancies quickly. Problem tenants might cause property damage or default on rent, leading to legal battles and income loss. Investing time in thorough tenant screening, including credit, background checks, and references, can save both money and headaches in the long run.

By being aware of these common financial pitfalls, you can better navigate the complexities of property finance and safeguard your investments against potential losses.

Managing property finances in Kansas City, MO, requires careful budgeting and an understanding of both income and expenses. 

Contact Property ManagerIf you’re looking for professional assistance in managing your property finances, Rent Robin LLC is here to help. With our expertise in Kansas City property management and budgeting strategies, we can guide you in making thoughtful financial decisions that align with your investment goals. Contact us at Rent Robin LLC.

Pet-Friendly Rentals in Kansas City, MO: Rent Robin LLC's Guide to Attracting Responsible Pet Owners

Chris Tierney - Thursday, August 8, 2024

Pet-Friendly Rentals in Kansas City, MO: Rent Robin LLC's Guide to Attracting Responsible Pet Owners - Article Banner

We talk to a number of rental property owners who are hesitant to allow pets into their investment properties. That’s understandable; there are valid concerns to consider around potential property damage and noise. There’s also some extra liability. 

However, with the right strategies, you can attract responsible pet owners while ensuring your property remains well-maintained and safe. As professional property managers in Kansas City, MO, we have a lot of experience dealing with pets and the tenants who treat them like part of their own family. If you’ve ever had a dog or a cat you love – it’s easy to understand how these tenants prioritize finding a happy and safe home for their furry friends. 

To help with the decision around allowing pets into your property and to attract responsible pet owners who will keep your headaches and your risk to a minimum, we have some tips and strategies that may be a good guide for putting together a pet policy. We’ll also talk about setting some standards and restrictions when you’re screening pets. 


Why Go Pet-Friendly with your Kansas City Rental?

Yes, animals are unpredictable. Even the most pampered pet can go rogue on a random day and attack an unsuspecting neighbor. The healthiest and best-behaved cat can create a mess outside of the litter box that takes a lot of cleaning and repair work to address. Pets are a risk. 

Expanding Your Market

Kansas City is home to a large community of pet lovers. Many of those pet owners are tenants looking for their next home. By making your rental property pet-friendly, you open your doors to a larger pool of potential tenants. Many families and individuals are willing to pay a premium for a place that welcomes their furry companions. You will have fewer vacancies and lower turnover rates. With more than half of the tenant pool owning at least one pet, by not allowing them, you’ll cut out a huge section of potential tenants. That may leave you with a vacant property for longe

Responsible Pet Owners

Not all pet owners are the same. Most of the pet owners we rent have been responsible. They want to create a good home for their animals. By implementing proper screening processes, you can find responsible tenants who treat their pets well and take pride in maintaining their living space.

Offering a Pet-Friendly Rental Property

You want to be welcoming and you want to open up your property to pets, but you want to make sure you’re getting responsible pet owners and pets who are clean, healthy, and well-behaved. We recommend a strong screening process and a clear pet policy. Once you have those things in place, you can make it a priority to advertise your rental home as a pet-friendly property, which will attract good tenants and responsible pet owners.

Pet Screening

Screen your incoming pets almost as carefully as you screen your incoming tenants. A lot of landlords insist on meeting the pet. This is a good way to judge their behavior and whether they’re hyper, bark a lot, etc. If you don’t have an interest in meeting the pet, at least ask for a picture. This way, you can identify the pet when you’re at the property or your vendors are there.

Ask for vet records. You want to know that the tenant takes care of the pet's health and especially is good about keeping up to date with vaccines and precautions such as flea and tick treatments. 

Also, make sure you ask about the pet when you’re conducting rental reference checks on the tenant. Ask former landlords if there were any issues with the animal. This will tell you a lot about the pet’s demeanor and how your prospective tenant takes care of their animal. 

Develop a Clear Pet Policy

Having a well-defined pet policy is essential for establishing expectations and protecting your property. This policy should be included in your lease agreement and make sure it includes the following information and requirements:

  • Pet Types Allowed

Specify which types of pets are allowed (e.g., dogs, cats, birds). You might assume that we’re only talking about dogs and cats, but there are plenty of pet owners out there who want to move in with exotic snakes, reptiles, and other animals you might not anticipate. Be specific in the lease and in the pet policy. Are you willing to allow guinea pigs? Ferrets? A large saltwater fish tank? 

  • Breed Restrictions

Assuming you’re going to allow dogs, you’ll need to decide whether you want to have any breed restrictions in place. This decision might come down to what your insurance company will allow. Many insurers keep a dangerous breed list, and they will not cover any damage or injury caused by a tenant’s pet Rottweiler, for example. If you’re going to allow dangerous breeds, we recommend that you ask your tenant to carry enough of their own insurance to cover any risk.

  • Limits and Restrictions 

You want to be specific about how many pets are allowed, what their ages might be, and whether you have any restrictions on height and weight. Set a maximum weight limit for pets to prevent damage to the property. You can say that you’ll allow dogs and cats that are under 20 pounds, for example. Or, you can allow adult cats and dogs but not kittens and puppies. You can say one pet per person or three pets in total


Tips for Attracting Responsible Pet Owners

How can you be sure you’re attracting the types of pet owners who will make good tenants? We recommend that you focus on your marketing, and make your pet-friendly features a big part of attracting good residents. 

Advertise Pet-Friendly Features

Highlight features that make your property accommodating for pets. Maybe you’ll provide a fenced yard, which provides a secure outdoor space where pets can roam freely. You might also be able to advertise your durable flooring. Dog and cat owners will prefer hard surface floors like laminate, wood, or tile. These floors are easier to keep clean and maintain than carpet. Plus, the carpet will trap pet odors, dust, and dander. If your rental property is close to dog parks or pet-friendly areas, you want to let prospective tenants know because it encourages pet owners to settle in your property.

Create a Welcoming Environment

A pet-friendly ambiance can make a strong impression on prospective tenants. You can add pet amenities, such as fencing or a place to hose off a dog that may have been playing in the yard. A cat door might be appreciated by a tenant who has an indoor/outdoor feline. 

Market Your Property Effectively

When listing your property, ensure your marketing materials reflect your pet-friendly policies or that you’re at least willing to consider pets. This will attract more prospective residents to you, and increase the number of showings, applications, and lease agreements that come through. When you’re marketing, use social media as well as popular rental listing sites. Use keywords in your marketing such as “pet-friendly” so that you’re reaching the pet owners you’re trying to attract. 

Contact Property Management CompanyAttracting responsible pet owners to your rental property in Kansas City, MO, requires a thoughtful approach that both welcomes pets and pet owners and also protects your property against the damage that can be done. By screening carefully, developing a clear pet policy, showcasing pet-friendly features, and effectively marketing your property, you can create an inviting environment that appeals to pet lovers. 

We can help you put together a strong pet policy and attract good renters to your property. Contact us at Rent Robin, LLC for all of your Kansas City property management needs. 

So You Want To Be a Property Manager in Kansas City? Or How Do I Own Investment Real Estate and Main...

Chris Tierney - Tuesday, January 17, 2017

This is not an “ IF” question, It is a “ REALITY” Question, because…. You Are Going Into Business Right?

Before making this decision it might be worth spending a little time considering the costs involved if you decide to self manage. There are factors to consider that are not able to be measured by a spreadsheet. We all also know how detrimentally important it is in any Real Estate investing plan to crunch the numbers and know what those numbers represent, but don’t overlook the back stage drama you will also be facing that all Property Managers must deal with day in and day out .

The Dalai Lama was once puzzling on Humankind and wisely spoke to the Universal Truth that is not thought of sometimes when making important decisions ~

“Man, because he sacrifices his health in order to make money. Then he sacrifices money to recuperate his health. And then he is so anxious about the future that he does not enjoy the present; the result being that he does not live in the present or the future; he lives as if he is never going to die, and then dies having never really lived.”

If you think about your goals in investing in Real Estate in the Kansas City area and you factor in hiring a property manager when purchasing your investment property, you could be a much happier and successful Real Estate Investor. Are you purchasing a second career, or do you just want to add Real Estate to your Investment portfolio?

The Road Home

Chris Tierney - Sunday, September 14, 2014

Home means different things to different people. But there are basic and meaningful common goals for both Tenants and Landlords~

Comfort, Security, Safety, Family, Friends, and Celebration.

As odd as it may sound, these are all things that both Tenants and Landlords want from the home they live in, and the home Landlords own and provide for a tenant.

For tenants, whether they are looking for a long term situation, or a transition home; while they adjust to a new city or a new job, they want a place that allows them to feel like they are Home.

Landlords also want their property to be cared for and treated like a Home. They often count on their property as an integral part of a plan for their families, and future.

Rent Robin understands and works everyday day to bring together all of the things that matter to both Tenant’s and Landlord’s, and we are grateful for the opportunity to be a part of Your Road Home

Landscape Maintenance and Rental Properties

Chris Tierney - Tuesday, July 22, 2014
While residents want to rent a nice looking home, they often have no interest, time, or knowledge on how to maintain the property. They may agree to landscape maintenance in the rental contract but it can be difficult for a property manager or owner to enforce. The owner can charge the tenant for maintenance or include landscape maintenance but it is not always practical to increase the rent with the full cost, particularly if the landscaping on the property is extensive.

Contact Us

Rent Robin
PO Box 480706
Kansas City, MO 64148

(816) 256-8683

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